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ICF SE REGIONAL WEBINAR: When Clients Attack: How to Maintain a Coaching Mindset in the Presence of Fear: Hosted by ICF Raleigh | VIA ZOOM

March 11, 2021
12:00 PM CST - 1:00 PM CST
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Zoom Webinar (Login info provided after registration. Also sent to registrants within 24 hours of event.)


see notes below for important registration information

ABOUT THE WEBINAR: When Clients Attack: How to Maintain a Coaching Mindset in the Presence of Fear

Hosted by ICF Raleigh

One of the most taboo and uncomfortable topics to discuss is how coaches feel when their client goes on the attack. While this can be a rare occurrence, it's bound to happen sooner or later. A coach's ability to maintain a coaching mindset, composure, and compassion is imperative to managing these delicate moments.

The group will be invited to speak openly and vulnerably about times when they were mistreated by their clients, how it made them question themselves as a coach, and how they professionally dealt with their own feelings while respecting their clients.

Participants will learn how to spot the three stages of fear-based resistance in their clients, and themselves. They will also learn tools to turn to when a future client inevitably becomes defensive (projecting their own fears/flaws) or otherwise adversarial.

Learning Objectives:

  • Spot fear-based resistance and address it head-on.

  • Develop tools and techniques to maintain confidence, self-compassion, and emotional peace of mind in the face of professional drama.

  • Form a clear plan to take advantage of peer supervision, mentoring, and other ethical resources instead of struggling in silence.

Core Competencies:

Demonstrates Ethical Practice, Embodies a Coaching Mindset, Co-Creates the Relationship, Cultivates Trust and Safety, Maintains Presence, Listens Actively, Evokes Awareness, Facilitates Client Growth.


Kathleen O'Grady, MCCKathleen O'Grady, MCC, is the self-made authentic leader, and positively disruptive pioneer responsible for launching Raleigh Coaching, LLC in 2008. She did this to support individual and organizational clients by inspiring authentic leadership, creativity, and innovation. Why? Because every cell in her body was screaming at her to do so. She even left the 'stability' of corporate America during a global financial crisis to pursue her passion, on her terms. Her family and friends thought she was out of her mind, but they eventually saw that it was well worth the leap of faith.

Driven to increase her level of impact, she later launched Raleigh Coaching Academy™ (RCA) to credibly educate and foster coaches who share her commitment to the coaching field's ethical integrity. RCA's Certified Authentic Leadership Coaching (CALC) program, dedicated to honoring individual uniqueness, is the most competitive edge one can harness. It is the only ICF approved coach specific training in the world designed for Authentic Leadership. In other words, coaching to the soul versus just the goal.

Kathleen's contribution as two-time Past President of the Raleigh-Area Chapter of the International Coaching Federation Board of Directors and various other committee and advisory roles helped lead the chapter towards receiving multiple Global Awards from ICF. She is a graduate of The Business Coaching Certificate Program at NC State University and studied Mindfulness-Based Stress Reduction through Duke Integrative Medicine. She holds the Master Certified Coach (MCC) credential through the International Coaching Federation and multiple assessment certifications. Kathleen's work has been featured in web articles by the,,, and

Earn Continuing Coach Education (CCE) unit at this event. CCE unit will be Core Competency and 0 CCE unit will be Resource Development.

This event is part of the ICF SOUTHEAST REGIONAL WEBINAR SERIES and is open only to Southeast Region ICF chapter members, of which ICFTN is a part.


After you click the Register Now button below and complete your registration on this site, a message will appear on your screen (and will also appear at the bottom of your receipt) with a Zoom Meeting registration link. YOU MUST CLICK THE ZOOM MEETING REGISTRATION LINK TO CONFIRM REGISTRATION AND RECEIVE THE ACTUAL ZOOM LOGIN INFORMATION. 

If you ARE an ICF Global Member (i.e., an ICFTN "Full" Member), choose the ICF Global Member Ticket for $10.
If you ARE NOT an ICF Global Member (i.e., an ICFTN "Associate" Member or a non-member), choose the ICFTN Associate Member or Guest Ticket for $20.

If you have questions, please contact Celeste at [email protected].


$10.00 ICF Global Member Ticket

$20.00 Guest Ticket